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SYSCO Home > Customers > Services > SYSCO Features > Service That Sells > Archive The Service That Sells Newsletter Archive Easing the Pain of Health Inspections (Posted: 12/29/2008) Steps You Can Take to Prevent Sexual Harassment view full story Working from the Same Page (Posted: 12/22/2008) Service the Engine! Incentives for Back-of-House view full story Diverse Customers: Attract Them, Serve Them, Keep Them (Posted: 12/15/2008) Give Yourself the Gift of Time – Delegate view full story Make Teams Work... Motivating Everyone this Holiday Season (Posted: 12/8/2008) Marketing Tip: Last-Minute Holiday Hits view full story IT’S A WRAP! Seasonal Service Adds Sales (Posted: 12/1/2008) Customer Feedback: How To Get More Of It view full story Team Up for Sales Success (Posted: 11/24/2008) I x I x I = I³ = A Powerful Marketing Formula view full story How to Really Build Teamwork: Getting Everyone on the Same Page of Service (Posted: 11/17/2008) Training Tip view full story Are You Ready for the Holidays? Test ALL Your Systems (Posted: 11/10/2008) Wanna Fight? view full story Give a Little, Get a Lot: Boost Sales—and Goodwill!—This Holiday Season (Posted: 11/3/2008) Seasonal Sales: How to Make Your Servers Care view full story Personality and Productivity: How the Two Work Together (Posted: 10/27/2008) Train Your Guests view full story Top Traits All Great Salespeople Have (And Where They’re Hiding in Your Operation) (Posted: 10/20/2008) “Wouldn’t It Be Cool If…?” view full story Is Your Menu Delivering Full Value to You AND Your Guests? (Posted: 10/13/2008) The Perfect Leave Behind view full story Mix it Up in the Name of Charity: Guest Bartender Promotion (Posted: 9/29/2008) Marketing Tip: Improve E-Mail Marketing view full story Be Extraordinary (Posted: 9/22/2008) The De-Shift view full story Where the Money Is (Posted: 9/15/2008) Tips for Effective Table Tents view full story Timing Really Is Everything (Posted: 9/8/2008) Getting the Inside Scoop internally to ensure your satisfaction?” Then, listen well and reward the customer with a gift certificate. You’ll gain a loyal customer and invaluable input. view full story Goals: Get Up and Go! (Posted: 9/1/2008) When Competitors Go Out of Business view full story Five Steps to Accomplish What You Want (Posted: 8/25/2008) Service That Smells? view full story Think Bigger: Avoid the Incremental Mind-Set (Posted: 8/18/2008) Back to School: Make Sales This Season view full story Stagger Sales: Sales Goals That Motivate Everyone on Your Team (Posted: 8/11/2008) Training Tip view full story The Perfect Match (Posted: 8/4/2008) Marketing Tip: Publicity Pointers view full story The Big Picture of Customer Service: Does Your Team See It? (Posted: 7/28/2008) Role-Play: Catering to Pint-Sized Customers view full story Just like catering has become a profitable and important niche, there is another restaurant profit niche the fast-feeders and barbeque restaurants are capitalizing on. I call it the “Family Meal Deal.” (Posted: 7/21/2008) Have You Been Naughty Or Nice?(How About Your Customers?) view full story Catering to Families (Posted: 7/14/2008) Role-Play: How’d You Get Here? view full story The Family and Friends Plan: Getting a Full House (Posted: 7/7/2008) Sell Smart: Track Marketing Success view full story Cost Control Systems: Time for a 3,000-mile Check-Up? (Posted: 6/30/2008) Repeat After Me: Repetition Works! view full story Marketing That Pays (Posted: 6/23/2008) Role-Play: Hot Drinks for Hot Days view full story Service Standards that Sell (Posted: 6/16/2008) Customer Contests: Wanna Be A Winner? view full story Ready, Set... Delegate (Posted: 6/9/2008) Role-Play: Cancel Carryout Confusion view full story Use the Web to Teach Service (Posted: 6/2/2008) Marketing Tip: Summer Lovin’ view full story Training Mistakes and How You Can Avoid Them (Posted: 5/26/2008) Lower Payroll by Raising Wages view full story Turn Summertime Clues Into Sizzling Service (Posted: 5/19/2008) Today’s Winning Letters Are... An Easy, Innovative Marketing Idea view full story Vacation Station: Make Your Restaurant Part of the Tour (Posted: 5/12/2008) Unique Marketing Idea Just for Men view full story An Inside Job: Promoting from Within (Posted: 5/5/2008) What Moms Want on Mother’s Day view full story Purchase Pointer: Easy Ways to Cut Costs (Posted: 4/28/2008) Marketing Tip: Effective E-Mail Marketing view full story What Servers Can Learn from Car Salespeople (Posted: 4/21/2008) Four Things You Can Do to Increase Product Knowledge view full story Turn Sales Talk Into Sales Strategies (Posted: 4/14/2008) It’s Time to Sell Wine view full story From Patios to Play Ball! – (Posted: 4/7/2008) Spring Sales Promotions that Score Big view full story 6 Ways to Increase Check Averages without Servers. (Posted: 3/24/2008) Procrastination Fascination view full story 6 Ways to Increase Check Averages without Servers. (Posted: 3/24/2008) Procrastination Fascination view full story Creating Weekly Goals (Posted: 3/17/2008) 5 Sales Mistakes Pros Make view full story Be Where the Guest is Going (Posted: 3/10/2008) What’s Good Here? view full story Memorable Marketing Ideas (Posted: 3/3/2008) Build Self-Confidence and Watch Sales Soar view full story Watch and Learn (Posted: 2/25/2008) Employee Surveys: What to Put in Them view full story Marketing Piece Must-Haves (Posted: 2/18/2008) Must grab attention and offer a big benefit. view full story Turn the Table Without Turning Off the Guest (Posted: 2/11/2008) When Servers Trade Dollars for Dimes view full story A Dash of Freebies Leads to a Big Buzz (Posted: 2/4/2008) Reduce Valentine’s Day No-Shows view full story Mission Statements: Why Most of Them Don’t Work (Posted: 1/28/2008) You’ve Only Got One Chance... view full story “Real Life” Marketing: Sell Yourself First (Posted: 1/21/2008) Role-Play: Treading Lightly... Providing Dietary Information view full story Manage and Motivate: Putting KPIs to Work (Posted: 1/14/2008) Track Your Goals view full story Ensuring Everybody Else Delivers It. (Posted: 12/31/2007) Check your job description, you know, the one that made you want this demanding job in the fi rst place. view full story Food Safety Fundamentals (Posted: 12/24/2007) Take your time. Eff ective hand-washing takes 20 seconds, or about the time it takes to sing the ABCs. view full story Marketing That Sticks (Posted: 12/17/2007) Today’s creative marketers believe Buzz Marketing is like a virus. view full story Play Spy (Posted: 12/10/2007) Play Spy (And Gain Valuable Information). view full story Descriptive Language that Leads to Sales (Posted: 12/3/2007) This holiday season, the odds are you’ll have enough customers to keep you hopping. view full story Putting the Elves to Work for You. (Posted: 11/26/2007) Train your servers and hosts to become your “sales elves” during the holiday rush. view full story Employee Complaints. (Posted: 11/19/2007) Employee Complaints: Turn Them Into Something Positive. view full story Why Some Sales Contests Don’t Work. (Posted: 11/12/2007) Check out these fi ve top reasons sales contests fail… and learn what you can do to avoid the same fate. view full story Gift-Card Selling Season Starts! (Posted: 11/5/2007) We all know that right now is prime time for selling gift cards, but do you know these top three statistics? view full story When Guests Get Ugly. (Posted: 10/29/2007) When dealing with someone who is truly angry, you need to diffuse the situation. view full story Looking Beyond Diffi cult Guests. (Posted: 10/22/2007) Remind your servers to look past the diffi cult guest and put their game face on for the rest of the section. view full story Get the Most From Your Shift. (Posted: 10/15/2007) Does your staff know the sales goals and priorities for each shift? Are they energized and ready to work? view full story Shift the Focus to Sales (Posted: 10/8/2007) Many performance evaluations read the same for every employee in an operation. And while certain basics defi nitely do apply, servers should also be evaluated as salespeople. view full story Quick Tips for Stress-free Servers (Posted: 10/1/2007) When there’s no time for a break, be sure your servers and other employees know how to self-soothe. view full story A Win-Win: Joint Venture; Marketing Ideas By Michael Attias Vol. 8 No. 39 A Win-Win: Joint Venture Marketing IdeaS Marketing Ideas (Posted: 9/24/2007) Features Become Benefi ts view full story Mind Over Matter (Posted: 9/17/2007) How would you describe your mental approach to succeeding against the competition? view full story Procrastination Marketing (Posted: 9/3/2007) Keep Your Showbiz Face: How To Manage Stress view full story Bold Ideas To Boost Productivity (Posted: 8/27/2007) Write Eff ective News Releases view full story Customize the Experience (Posted: 8/20/2007) Role-Play: Assume the Sale! view full story Serving from the Guest Perspective (Posted: 8/13/2007) Love ’Em Or Lose ’Em view full story 10 Ways to Take the Pain Out of Strategic Planning (Posted: 8/6/2007) Role-Play: Sell More Sides view full story Product Knowledge: What Servers Product Knowledge: What Servers (Posted: 7/30/2007) The Entire Team Determines the Tip view full story How You Treat Your Employees... (Posted: 7/23/2007) Making the Most of Your Menu Space view full story Five Fatal – Yet Avoidable (Posted: 7/16/2007) Ideas Aplenty: What Are You Doing in Your Spare Time? view full story Half-Price Wine? Giveaways Half-Price Wine? Giveaways that Give Back (Posted: 7/9/2007) More When Guests Cross Your Restaurant Off Their List view full story Did You Hear? Creating Positive Did You Hear? Creating Positive. Word-of-Mouth Advertising (Posted: 7/2/2007) Your Role in Service Recovery view full story Hire the Right People for the Job (Posted: 6/25/2007) Employee Attitude + Customer Experience = Sales(+/-) view full story Make Contact: The Cycle of Service, Part II (Posted: 6/18/2007) Marketing Tip: Make Your Website Work view full story Make Contact: The Cycle of Service, Part I (Posted: 6/11/2007) Catering Trends: What are YOU Offering? By Michael Attias view full story Do Sweat the Small Stuff (Posted: 6/4/2007) Summer “Holidays”: What the World Isn’t Celebrating This June view full story When Guests Fold Up Their Napkins... (Posted: 5/28/2007) The Teamwork Sizzle: Spreading Service view full story Bye-Bye Baby! Lasting Impressions By Bill Main (Posted: 5/21/2007) If you want your guests to talk positively about your restaurant, you need to give them something to talk about. view full story Take One For The Team (Posted: 5/14/2007) How Everyone Impacts Service and Sales view full story Wanted Sales People (Posted: 5/7/2007) How to find the Salespeople Instead of Order Takers? view full story Maximize your Profitability (Posted: 4/30/2007) Why Do We Really Sell? (How You Should Answer Your Staff ) view full story Change your Mindset (Posted: 4/23/2007) Selling Servers on the Soft Sell view full story On the Front Lines of Service,Part Two (Posted: 4/16/2007) What’s a Buck? Creative Ways to Increase Check Averages view full story On the Front Lines of Service,Part One (Posted: 4/9/2007) If I require uniforms for my team, do I have to pay for cleaning them? view full story Monitoring: What Servers Should Know About Alcohol Service (Posted: 4/2/2007) Prevent the Problems Before They Occur view full story Teaching Your Team To Watch for Cues (Posted: 3/26/2007) 5 Tips for Higher Tips... At no Cost For You view full story Service With A Smile (Posted: 3/19/2007) Simple Steps to keep guest coming back view full story Build Loyality, Not the Check Average (Posted: 3/12/2007) Filling In: Effective Cross Training Techniques view full story The Value of a Good Training Program (Posted: 3/5/2007) What do I want my team to be able to do once they complete the training? view full story Special Needs (Posted: 2/26/2007) More Guests Have Them Than You Think view full story Gratitude is Powerful (Posted: 2/19/2007) By the way, how was YOUR last management meeting? view full story Turn Servers Into Sales Professionals (Posted: 2/12/2007) Here are some ways your servers can begin delivering truly great service: view full story Key Roles of Service Leadership (Posted: 2/5/2007) This month’s three service leadership roles are… view full story Developing Service Leaders in Your Operation (Posted: 1/29/2007) Defining a staff member's role can greatly improve their service. view full story We All Love A Lottery (Posted: 1/22/2007) A giveaway promotion that ties into the lottery theme. view full story A New Year, A New Chance To Manage Better (Posted: 1/15/2007) More New Year Resolution Suggestions view full story A Tale of Two Service Providers: (Posted: 1/8/2007) Who Can Increase Your Profi ts? view full story New Year Resolution: (Posted: 1/1/2007) Define Your Values view full story Don’t Forget the Holiday Party for Your Employees (Posted: 12/25/2006) Here are some ideas to make your holiday party even more successful view full story Regular Customers: (Posted: 12/18/2006) Reward Them This Holiday Season view full story Add One More Thing To Your Holiday Wish List (Posted: 12/11/2006) Make More Sales view full story First Impressions That Last After the Holidays (Posted: 12/4/2006) Two Things You Can Do Right Away view full story Holiday Party In A Box (Posted: 11/27/2006) Create your own version of a “holiday party in a box” view full story Gradual Marketing (Posted: 11/20/2006) Single People Pack In Profits view full story ’Tis the Season For Gift Cards (Posted: 11/13/2006) Incentivize your hosts, servers, and bartenders to suggest gift cards. view full story What’s On Your Plate? (Posted: 11/6/2006) And How Much Should Be? view full story Make More Money This Holiday Season (Without Marketing) (Posted: 10/30/2006) Here are a few games you can play to make the holidays nappier for everyone. view full story Impact Your Profi tability: (Posted: 10/23/2006) “Walk the Path Your Products Take” view full story Time Currency: (Posted: 10/16/2006) How To Make It Pay Off view full story Gearing Up for a Busy Season: (Posted: 10/9/2006) “Real Life” Employee Orientation view full story Plan Ahead for Holiday Success (Posted: 10/2/2006) Make an early resolution to start planning – and marketing – your holiday promotions now... view full story How to Write an Effective Direct Marketing Letter (Posted: 9/25/2006) How do you make your materials stand apart... without giving away the restaurant? view full story Enhanced Security Enhanced Profitability (Posted: 9/18/2006) Security of People and Product view full story Eat, Drink and be Merry (Posted: 9/11/2006) Easy Tips to boost Wine Sales view full story Beyond Service (Posted: 9/4/2006) Basic Life-Saving Skills view full story Employee Stress (Posted: 8/28/2006) Scheduling Tips for Reducing Employee Stress view full story What Could Your Team Really Do? (Posted: 8/21/2006) How Would That Impact Your Sales? view full story Tackle Turnover (Posted: 8/14/2006) Techniques to improve employee retention view full story Violent Crime: (Posted: 8/7/2006) How Secure Is Your Building? view full story Stay On Top of Labor Costs: (Posted: 7/31/2006) Conduct Periodic Job Audits view full story Letting the Well-Liked Go (Posted: 7/24/2006) Helping Your Team to Move On view full story Workforce 101: Integrate New Servers Into Your Sales Team (Posted: 7/17/2006) Turn your new servers into integrated sales professionals view full story Expand Services (and your Bottom Line) (Posted: 7/10/2006) Working smarter,not harder view full story Systemize It! (Posted: 7/3/2006) Greatest service companies have one thing in common: systems. view full story Red, White and Groovy! (Posted: 6/26/2006) What will you do this Fourth of July? view full story Red, White and Groovy! (Posted: 6/26/2006) What will you do this Fourth of July? view full story Learning to Lead (Posted: 6/19/2006) Few recommendations to help you learn to lead view full story Learning to Lead (Posted: 6/19/2006) Few recommendations to help you learn to lead view full story Line Cooks (Posted: 6/12/2006) Line Cooks are from Mars, Servers are from Venus view full story Line Cooks (Posted: 6/12/2006) Line Cooks are from Mars, Servers are from Venus view full story Food Safety (Posted: 5/29/2006) Food Safety This Summer: You Can’t Aff ord to Skip It view full story Food Safety (Posted: 5/29/2006) Food Safety This Summer: You Can’t Aff ord to Skip It view full story Rate Your Team (Posted: 5/22/2006) Few evaluation questions to get you started... view full story Rate Your Team (Posted: 5/22/2006) Few evaluation questions to get you started... view full story Mother’s Day (Posted: 5/15/2006) It’s Not Too Late... Mother’s Day is Almost Here! view full story Mother’s Day (Posted: 5/15/2006) It’s Not Too Late... Mother’s Day is Almost Here! view full story Summer Sales (Posted: 5/8/2006) How to Make Yours Heat Up view full story Summer Sales (Posted: 5/8/2006) How to Make Yours Heat Up view full story Prime-Time Players (Posted: 5/1/2006) Prime-Time Players Pump Up Profits view full story Prime-Time Players (Posted: 5/1/2006) Prime-Time Players Pump Up Profits view full story Graffiti Marketing (Posted: 4/24/2006) Is graffitian art form or a visual nuisance? view full story Graffiti Marketing (Posted: 4/24/2006) Is graffitian art form or a visual nuisance? view full story Boost Productivity (Posted: 4/17/2006) Are Your Servers Working Harder? ...or Smarter? view full story Boost Productivity (Posted: 4/17/2006) Are Your Servers Working Harder? ...or Smarter? view full story Planning Promotions (Posted: 3/27/2006) Why Not Promote Service Excellence? view full story Planning Promotions (Posted: 3/27/2006) Why Not Promote Service Excellence? view full story Stepping Out of the Box (Posted: 3/20/2006) Add Fun to Your Team Building Techniques view full story Stepping Out of the Box (Posted: 3/20/2006) Add Fun to Your Team Building Techniques view full story Marketing to the New U.S. Economy (Posted: 3/13/2006) Research indicates that additional income yields increased experiences (such as restuarants) instead of possessions. view full story Marketing to the New U.S. Economy (Posted: 3/13/2006) Research indicates that additional income yields increased experiences (such as restuarants) instead of possessions. view full story Food Safety Is Good Business (Posted: 3/6/2006) Food safety is simply the single element that can destroy you with one act. view full story Food Safety Is Good Business (Posted: 3/6/2006) Food safety is simply the single element that can destroy you with one act. view full story Personalize Guest Service (Posted: 2/27/2006) Whether service is delivered tableside or from behind the counter, the challenge is to motivate our team to be authentic with their guests. view full story Personalize Guest Service (Posted: 2/27/2006) Whether service is delivered tableside or from behind the counter, the challenge is to motivate our team to be authentic with their guests. view full story More Motivation For Keeping Employees Safe (Posted: 2/20/2006) Labor Regulation view full story More Motivation For Keeping Employees Safe (Posted: 2/20/2006) Labor Regulation view full story OSHA Compliance (Posted: 2/13/2006) Better Safe Than Sorry view full story OSHA Compliance (Posted: 2/13/2006) Better Safe Than Sorry view full story Motivate Servers to Become Sales Professionals (Posted: 2/6/2006) You can train servers to take orders, or you can motivate them to make sales. view full story Motivate Servers to Become Sales Professionals (Posted: 2/6/2006) You can train servers to take orders, or you can motivate them to make sales. view full story Your Best Problem Solving Tool (Posted: 1/30/2006) Clear Expectations view full story Your Best Problem Solving Tool (Posted: 1/30/2006) Clear Expectations view full story What’s Your Problem? (Posted: 1/23/2006) Are You Sure? view full story What’s Your Problem? (Posted: 1/23/2006) Are You Sure? view full story Making Money (Posted: 1/16/2006) From the Business of Love view full story Making Money (Posted: 1/16/2006) From the Business of Love view full story Pretend You’re The Guest (Posted: 1/9/2006) Incorporate short, interactive and entertaining view full story Pretend You’re The Guest (Posted: 1/9/2006) Incorporate short, interactive and entertaining view full story The ADA... (Posted: 1/2/2006) How much Do You Really Know? view full story The ADA... (Posted: 1/2/2006) How much Do You Really Know? view full story Cut Employee Turnover (Posted: 12/26/2005) By Taking Better Care Of Employees view full story Cut Employee Turnover (Posted: 12/26/2005) By Taking Better Care Of Employees view full story It’s No Accident (Posted: 12/19/2005) Employees miss 1,465,300 days as a result of on-the-job injuries. view full story It’s No Accident (Posted: 12/19/2005) Employees miss 1,465,300 days as a result of on-the-job injuries. view full story Load On The LSE’s This Season (Posted: 12/12/2005) We now expect sales before the holidays and seek out those little extras to bring us in the door. view full story Load On The LSE’s This Season (Posted: 12/12/2005) We now expect sales before the holidays and seek out those little extras to bring us in the door. view full story Holiday Hazards (Posted: 12/5/2005) It Might Not Be What You Expect view full story Holiday Hazards (Posted: 12/5/2005) It Might Not Be What You Expect view full story Online Training... (Posted: 11/28/2005) Is It Worth It? view full story Online Training... (Posted: 11/28/2005) Is It Worth It? view full story What Are You Thankful For? (Posted: 11/21/2005) And How Does That Compare To Other Leaders? view full story What Are You Thankful For? (Posted: 11/21/2005) And How Does That Compare To Other Leaders? view full story The Giving Season (Posted: 11/14/2005) Typically, over 50 percent of gift certifi cate sales are in the months of November and December. view full story The Giving Season (Posted: 11/14/2005) Typically, over 50 percent of gift certifi cate sales are in the months of November and December. view full story Sweet Suggestions (Posted: 11/7/2005) Train servers to be prepared when guests hesitate about ordering desserts. view full story Sweet Suggestions (Posted: 11/7/2005) Train servers to be prepared when guests hesitate about ordering desserts. view full story Real Life Succession Planning (Posted: 10/31/2005) = Operations Success view full story Real Life Succession Planning (Posted: 10/31/2005) = Operations Success view full story Tips For Successful Temps (Posted: 10/24/2005) Motivate temporary employees with praise, incentives and guidance … just as you would any other employee. view full story Tips For Successful Temps (Posted: 10/24/2005) Motivate temporary employees with praise, incentives and guidance … just as you would any other employee. view full story Diving Into The Tip Pool (Posted: 10/17/2005) A great server can overcome almost any defi ciency and the result can still be a great tip. view full story Diving Into The Tip Pool (Posted: 10/17/2005) A great server can overcome almost any defi ciency and the result can still be a great tip. view full story Benchmarking Innovation (Posted: 10/10/2005) Everyone is being challenged to be innovative and deliver something extraordinary. view full story Benchmarking Innovation (Posted: 10/10/2005) Everyone is being challenged to be innovative and deliver something extraordinary. view full story Tell Them To Take It Up With The Board (Posted: 10/3/2005) How do you step outside the “my way or the highway” mindset view full story Tell Them To Take It Up With The Board (Posted: 10/3/2005) How do you step outside the “my way or the highway” mindset view full story The Search for Excellence (Posted: 9/26/2005) Are you cynical? (If you’re not, you might be the only one left.) view full story The Search for Excellence (Posted: 9/26/2005) Are you cynical? (If you’re not, you might be the only one left.) view full story Corkage Fees... (Posted: 9/19/2005) Corkage fees charged by restaurateurs to uncork, decant and serve a customer’s bottle of wine have soared to $50 in some hot spots. view full story Corkage Fees... (Posted: 9/19/2005) Corkage fees charged by restaurateurs to uncork, decant and serve a customer’s bottle of wine have soared to $50 in some hot spots. view full story “Smoking or Non?” (Posted: 9/12/2005) (What To Do If The Choice Is Still Yours) view full story “Smoking or Non?” (Posted: 9/12/2005) (What To Do If The Choice Is Still Yours) view full story Trash Talk (Posted: 9/5/2005) How Green Are You? view full story Trash Talk (Posted: 9/5/2005) How Green Are You? view full story “One Bad Apple...” (Posted: 8/29/2005) The turnover rate for your bad apples is probably the lowest on your staff . view full story “One Bad Apple...” (Posted: 8/29/2005) The turnover rate for your bad apples is probably the lowest on your staff . view full story Fresh Paint... (Posted: 8/22/2005) Does Your Service Need It? view full story Fresh Paint... (Posted: 8/22/2005) Does Your Service Need It? view full story Six Ways to Build the Right Stuff (Posted: 8/15/2005) Adopt these strategies to fi nd and develop the talented staff you need. view full story Six Ways to Build the Right Stuff (Posted: 8/15/2005) Adopt these strategies to fi nd and develop the talented staff you need. view full story Booze Basics (Posted: 8/8/2005) How to Sober Up Your Team view full story Booze Basics (Posted: 8/8/2005) How to Sober Up Your Team view full story On A Scale From 1 to 5... (Posted: 8/1/2005) Customers who had the worst experience tell 22 people how horrible you are. view full story On A Scale From 1 to 5... (Posted: 8/1/2005) Customers who had the worst experience tell 22 people how horrible you are. view full story More Take-Away Marketing (Posted: 7/25/2005) Take-away marketing is a concept that usually starts with a product or service that is so exceptional people have to have it. view full story More Take-Away Marketing (Posted: 7/25/2005) Take-away marketing is a concept that usually starts with a product or service that is so exceptional people have to have it. view full story Host: Zero... or Hero? (Posted: 7/18/2005) Perhaps the most under- utilized piece of real estate in many restaurants is the area between the host stand and the guest’s table. view full story Host: Zero... or Hero? (Posted: 7/18/2005) Perhaps the most under- utilized piece of real estate in many restaurants is the area between the host stand and the guest’s table. view full story Was It Something I Said? (Posted: 7/11/2005) Spending your valuable time in the kitchen because you’re always short one line cook? view full story Was It Something I Said? (Posted: 7/11/2005) Spending your valuable time in the kitchen because you’re always short one line cook? view full story “Mental” to Mentor? (Posted: 7/4/2005) Or Can Everybody Really Get Something Out of It? view full story “Mental” to Mentor? (Posted: 7/4/2005) Or Can Everybody Really Get Something Out of It? view full story Wanna Fight? (Posted: 6/27/2005) Not too many people want to argue, disagree or openly oppose the views of their teammates or boss. view full story Wanna Fight? (Posted: 6/27/2005) Not too many people want to argue, disagree or openly oppose the views of their teammates or boss. view full story Courageous Leaders Say It Like It Is (Posted: 6/20/2005) Genuine leaders understand that their first responsibility is to provide their staff with a reality check. view full story Courageous Leaders Say It Like It Is (Posted: 6/20/2005) Genuine leaders understand that their first responsibility is to provide their staff with a reality check. view full story Child’s Play- Factoring in the children (Posted: 6/13/2005) Numerous consumer surveys tell us that children today play a major role in deciding where the family eats. view full story Child’s Play- Factoring in the children (Posted: 6/13/2005) Numerous consumer surveys tell us that children today play a major role in deciding where the family eats. view full story Fire Safety Precautions (Posted: 6/6/2005) What are some extra precautions I can take to ensure fire safety in my operation? view full story Fire Safety Precautions (Posted: 6/6/2005) What are some extra precautions I can take to ensure fire safety in my operation? view full story The Right Hosts (Posted: 5/30/2005) A good host should have a variety of skills that impact your business. view full story The Right Hosts (Posted: 5/30/2005) A good host should have a variety of skills that impact your business. view full story Leadership Through a Passion for Service (Posted: 5/23/2005) Passion for service means serving your staff as well as having a passion for serving the guest. view full story Leadership Through a Passion for Service (Posted: 5/23/2005) Passion for service means serving your staff as well as having a passion for serving the guest. view full story Have You Ascended to Enlightenment? (Posted: 5/16/2005) If you’re a graduate from the old school of management, you may want to get your masters from a more enlightened institution. view full story Have You Ascended to Enlightenment? (Posted: 5/16/2005) If you’re a graduate from the old school of management, you may want to get your masters from a more enlightened institution. view full story Hot Summer Hiring (Posted: 5/9/2005) Nationwide, the busiest months of the year for restaurants are May, June, July and August — so now’s the time to start staffing up. view full story Hot Summer Hiring (Posted: 5/9/2005) Nationwide, the busiest months of the year for restaurants are May, June, July and August — so now’s the time to start staffing up. view full story Feedback From the Publisher (Posted: 5/2/2005) "How is everything tonight? Good? Good! Thanks for coming in." view full story Feedback From the Publisher (Posted: 5/2/2005) "How is everything tonight? Good? Good! Thanks for coming in." view full story Handling Guest Complaints (Posted: 4/25/2005) Your goal should be to satisfy the guest and solve the problem as quickly and quietly as possible. view full story Handling Guest Complaints (Posted: 4/25/2005) Your goal should be to satisfy the guest and solve the problem as quickly and quietly as possible. view full story Would You Like Stock-options With Your Burger? (Posted: 4/18/2005) Those aren't just busers you're interviewing. You may be recruiting our future foodservice executives. view full story Would You Like Stock-options With Your Burger? (Posted: 4/18/2005) Those aren't just busers you're interviewing. You may be recruiting our future foodservice executives. view full story Spreading Your Leadership Vision Through Authenticity (Posted: 4/11/2005) Effective leaders, after they have worked at refining their visions, promote them through authenticity. view full story Spreading Your Leadership Vision Through Authenticity (Posted: 4/11/2005) Effective leaders, after they have worked at refining their visions, promote them through authenticity. view full story Sizing Up the Professional Manager (Posted: 3/28/2005) No one can make or break a place like the manager view full story Sizing Up the Professional Manager (Posted: 3/28/2005) No one can make or break a place like the manager view full story From the Publisher (Posted: 3/21/2005) Restaurants aren’t like banks view full story From the Publisher (Posted: 3/21/2005) Restaurants aren’t like banks view full story Constructive Feedback (Posted: 3/14/2005) only identify the Problem but also to offer solutions to solve it view full story Constructive Feedback (Posted: 3/14/2005) only identify the Problem but also to offer solutions to solve it